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Last updated: September 22, 2026
You have 90 days from the day your order is delivered to return it and get your money back, for any reason. The bottle can be empty. We do not ask you to justify the request and we do not try to talk you out of it.
This policy covers both parts of that: how a return works, and how and when you are refunded.
Any Dawtox product bought on yourdawtox.com, within 90 days of delivery. Opened and partly used bottles are accepted, including empty ones. One-time orders and subscription orders are treated the same way.
If you bought a multi-bottle offer, you can return the whole offer. Returning part of a bundle changes the price of what you keep, so the refund is calculated on the unit price actually paid for the bottles you return.
A product bought anywhere other than yourdawtox.com. If you bought from a reseller or from our European store at dawtox.com, that seller handles your return.
A product returned more than 90 days after delivery, unless it arrived damaged or defective, which has no time limit.
A product that has been tampered with, decanted into another container, or damaged after delivery in a way that is not a manufacturing fault.
Email contact@dawtox.com with your order number. Nothing else is required, and there is no form to fill in.
We reply within 24 hours, Monday to Friday, with a return authorisation and instructions. Please do not post anything back before you receive that reply. Parcels that arrive without a return authorisation cannot be matched to an order, and we cannot refund what we cannot identify.
In many cases, particularly for a single opened or empty bottle, we approve the refund without asking you to ship anything. We will tell you in our reply. When that happens, keep or dispose of the bottle as you wish.
When we do need the item back, we send you a prepaid return label. Return shipping is on us. You will never be asked to pay to send a Dawtox product back.
Authorised returns are received at:
AHJIN Agency LLC — Dawtox Returns
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Pack the bottle so it survives transit, use the label we send, and keep the drop-off receipt until your refund lands. Risk of loss in transit is ours once the parcel is scanned by the carrier.
Orders are dispatched within 24 hours. If you email contact@dawtox.com before dispatch we cancel the order and refund it in full immediately, and nothing ships. After dispatch it becomes a normal return under this policy.
Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email contact@dawtox.com with your order number and a photo. We replace it or refund it in full, whichever you prefer, and you do not need to send anything back. This is not limited to 90 days.
If your tracking has not moved for 7 business days, or the carrier marks a parcel delivered that you did not receive, email us. We replace or refund it in full. See our shipping policy.
We refund to your original payment method. We cannot refund to a different card, to a different person, or as store credit unless you ask for store credit specifically.
Timing:
Return not required: we issue the refund within 2 business days of approving your request.
Return required: we issue the refund within 10 business days of the parcel arriving at the address above.
You are refunded the price you actually paid, including the original shipping charge if you paid one, and including any discount that applied. Your bank or card issuer then takes its own time to post it, usually 3 to 10 business days.
We email you when the refund is issued.
If more than 15 business days have passed since we told you the refund was issued and it still is not on your statement, email contact@dawtox.com. We will send you the transaction reference so your bank can trace it.
We do not run exchanges as a separate process, because it is slower for you. The fastest way to get a different product is to request a refund on the order you have and place a new order straight away. The new order ships within 24 hours without waiting for the return to arrive.
Every subscription order is covered by this same 90-day guarantee.
Cancelling a subscription is a separate and immediate action, and cancelling does not by itself refund an order that has already been charged. If you want both, say so in your email and we do both. See our cancellation policy.
Email contact@dawtox.com. We answer within 24 hours, Monday to Friday. There is no phone queue and no chatbot in between.
Dawtox US (yourdawtox.com) is operated by Guangzhou Lingcai Technology Co., Ltd.
Company registration number: 91440111MAEUD1DM6F
ROOM 506, NO.805 XICHA ROAD, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, P.R. CHINA